Chatbots are conversational interfaces that let users get answers or complete tasks by typing or speaking in natural language, usually inside a website, mobile app, or messaging platform like WhatsApp or Slack. Modern chatbots are powered by large language models rather than rigid scripted flows, which lets them understand varied phrasing, hold context across a conversation, and respond naturally. A typical build includes a chat front end, a backend that manages conversation history and calls an AI API, and a knowledge layer such as retrieval-augmented generation (RAG) that grounds answers in company documents or FAQs. Tool calling lets the bot take real actions, like checking an order status, booking an appointment, or creating a support ticket. Good chatbot design also covers clear fallback and human handoff paths, guardrails against off-topic or unsafe replies, streaming responses for a faster feel, and analytics to track resolution rates and improve over time.

If you tell me what your chatbot actually does (support, booking, internal assistant) and which tools you used, I can tailor this description to your project.